MOST POPULAR QUESTIONS

ONBOARD AMENITIES

SPOKEN

portuguese
english
spanish
some french

LIFE JACKET

/person

1 SEAT

/person

SHADE

/cover

TOILETS

PETS ALLOWED

as long as they go safe to the owner’s responsibility

MUSIC

GOOD TO KNOW

HOW FAR IN ADVANCE SHOULD I BOOK THE TOUR?
From April to October we recommend 1 to 2 days in advance.

DOES THE TOUR HAVE AN OFFICIAL GUIDE?
No. Our skippers can provide some general information about the monuments and history when asked. Official guide during the tour on request with extra cost.

WHAT IS THE DIFFERENCE BETWEEN DAILY AND PRIVATE TOURS?
The regular tours depart at fixed hours and with other participants on board; In private tours only your group with the skipper is on board and you can also choose the departure time.

HOW SHOULD I DRESS?
Comfortable clothes and sport shoes. Warm coat in the winter. We have blankets on board. Sunglasses and sunscreen in the summer.

WHERE IS THE MEETING POINT?
Our Van in located in Doca do Bom Sucesso, facing gate 1 of the marina. Please arrive 15 minutes before departure time for registration.

WHERE IS THE BOARDING AND LANDING PLACE?
Marina Doca do Bom Sucesso, near the Belém Tower.

WHICH IS THE DISTANCE FROM LISBON CITYCENTER TO THE MARINA?
Around 15/20 minutes by car from Cais do Sodré/Terreiro do Paço to Belém. Please be aware of potential traffic.

ONBOARD RULES

IS IT POSSIBLE TO LAND IN THE CITY CENTER?
No, our boats cannot moor there.

CAN I TAKE MY FOOD AND DRINKS ON BOARD?
Yes, you can bring food and drinks (water, juice, coke). Catering management and cleaning fee: 50€.

IS ALCOHOL ALLOWED ON BOARD?
Yes, but the consumption must be moderated, for safety reasons. Red wine is not allowed, and small drinks (like beers and ciders) must be in cans.

CAN I DIVE/SWIM IN THE RIVER?
No, it`s forbidden, however it is allowed in the sea and you can do this on the beach tours.

ABOUT BOOKING & PAYMENT

HOW TO BOOK?
Directly on our site, by email, telephone or in the meeting point. The reservations will be confirmed with the following conditions:

FOR DAILY BOAT TOURS
Full pre-payment upon booking confirmation.

HOW TO PAY?
By bank transfer, credit card or cash.

ABOUT CANCELATION

IS IT POSSIBLE THAT TAGUSCRUISES CANCELS A RESERVATION?
Due to weather conditions (severe weather like heavy rain, fog or heavy winds) or unexpected breakdown of the boat, we may have to cancel but guarantee 100% refund in this case.

IS IT POSSIBLE FOR A COSTUMER TO CANCEL A RESERVATION?
Yes. The refund will be according to time of cancelation before the reserved date:

MORE THAN 30 DAYS
80% refund of the received amount.
29 TO 16 DAYS
65% refund of the received amount.
15 TO 8 DAYS
50% refund of the received amount.
7 DAYS OR LESS
no refund